Quickz Casino Help
Get fast answers for your questions, or reach out to our team for tailored help.
Popular Topics
Deposits & withdrawals
Find out about available payment options, how long transfers can take, and the limits that apply to transactions.
Get Help →Account settings
Account verification, security settings, and personal information updates.
Get Help →Games & tech
Get help with game rules, troubleshooting, and whether a title works on your device and browser.
Get Help →Frequently Asked Questions
Payments & banking
What payment methods do you accept?
+We support Visa, Mastercard, Skrill, Neteller, Bitcoin, bank transfers, PayPal, and Paysafecard. Every transaction is protected using 256-bit SSL encryption.
How long do withdrawals take?
+Withdrawal times depend on the payment method: e-wallets (up to 24h), credit cards (1-3 days), bank transfers (3-5 days), and Bitcoin (up to 2h).
Are there any withdrawal fees?
+No, we don’t apply withdrawal fees. Your payment provider may still charge processing costs on their side.
Bonuses & offers
How do I claim the welcome bonus?
+Simply register an account and make your first deposit of A$20 or more. The bonus will be automatically credited to your account.
What are wagering requirements?
+Just create your account and make your first deposit of $20 AUD or more. The bonus is added automatically to your balance.
Account settings
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Wagering requirements set how many times you must play through your bonus before you can withdraw winnings. Our usual requirement is 35x.
Games & tech
A pokie won't load — what should I try first?
+Upload a valid ID, proof of address, and verify your payment method in your account settings. Verification usually takes 24-48 hours.
Can I try a pokie before playing with real money?
+Yes—get in touch with our support team. For security, you’ll need to confirm your identity.
Do the games run fair, and can that be checked?
+Start by refreshing the page and clearing your browser cache, as this resolves most loading issues. If the game still won’t launch, try another browser or toggle between Wi‑Fi and mobile data, since some game providers can be sensitive to slower connections.
Why does a game run slower on my phone than my laptop?
+Many slot games include a free demo mode, letting you try the reels, bonus features and volatility levels before you play with real funds. Live dealer and jackpot games typically need an active real account.